Faculty, staff and students who have not yet done so should follow previously emailed instructions to activate your WVU Login account in the University’s new identity management system, Okta. The sooner you do this, the more likely you are to avoid disruptions in July and beyond.
Remember that if you are a remote worker, you should first connect to the Virtual Private Network.
Everyone with an active WVU Login account should have received an email from Okta in both their primary WVU email account and at their personal recovery email address. If you don’t see the activation email in one account, check the other, along with your junk and spam folders. ITS and Okta started sending these instructions on June 1. If you have deleted or cannot find the activation instructions, please contact the ITS Service Desk at 304-293-4444.
If you are a Shared User, meaning you have dual roles with WVU and WVU Medicine, the Okta activation email was sent to your primary WVU Medicine account. Follow the instructions in that email, then goto WVU Medicine Login and reset your WVUM password to resynchronize your WVU and WVUM passwords.
WVU Login accounts are now created and managed in Okta, and you will need an active account in Okta to access certain WVU applications starting Wednesday, July 30. This will initially include both Microsoft 365 and Google Workspace. Between late July and Oct. 1, hundreds of additional WVU applications will begin to require an Okta account, and you will be prompted to activate yours if you have not done so upon attempting to log in.
For now, you will continue to use Duo for multi-factor authentication because it is still required for most WVU services. However, the transition to Okta’s integrated multi-factor authentication app, Okta Verify will begin this fall, and Duo will be retired on Oct. 1.
Review the WVU Login page in the IT Help Center or these Frequently Asked Questions.