Units on the Morgantown Campus have begun transitioning to Zoom Phone, with additional migrations planned in the coming months. To support the transition, Information Technology Services will offer several Zoom Phone training sessions this month.
More information, including the training dates, times and registration links are available in the IT Help Center.
Unit points of contact will receive a 30-day notice before their scheduled migration. Zoom Phone eliminates the need for physical phones, though departments may choose to purchase them if desired. Instructions for ordering phones are available in the IT Help Center.
Zoom Phone is a full-service, cloud-based calling solution designed to better support a large workforce with many hybrid and fully remote staff. By moving from on-premises Cisco hardware to Software as a Service, WVU will avoid more than $1 million in deferred maintenance costs. Telecommunications charges will remain at current rates until the transition is complete. WVU expects to finish the system-wide transition to Zoom Phone by July 1, 2026.
For questions, contact the Service Desk at ITSHelp@mail.wvu.edu.