Talent and Culture and Shared Services have partnered to better clarify the unique roles of each team in supporting University employees, including the purpose of each unit, how services differ and overlapping responsibilities.
The following information has been provided to help employees contact the team that will best support their needs.
Talent and Culture
The Talent and Culture unit is singularly responsible for the University’s human resources strategic programs, processes and services.
The unit provides strategic HR support services for the University across the following five pillars:
Workforce planning and capabilities
Talent excellence
Recognition and rewards
HR operational excellence
Culture
Shared Services
The Shared Services unit provides customer service and process management support for the University’s financial management, sponsored project financial management and limited HR transactional needs.
The team aims to streamline administrative functions for efficiency and consistency purposes.
Responsibilities
Talent and Culture serves as the strategic leader of the University’s HR life cycle as its teams work to plan for, hire, grow and evolve our talented workforce.
Our teams also provide a variety of employee services, manage recognition programs and ensure the University is fostering an environment for employees to thrive.
Teams include the following:
Benefits and Compensation
Employee Relations and Investigations
Medical Management
Leadership, Staff and Organizational Development
Onboarding and Offboarding
Performance Management and Reviews
Strategic Human Resources Partners
Talent Acquisition and Recruitment
HR Compliance and Governance
HR Data, Analytics and Reporting
Meanwhile, Shared Services assists faculty, staff and students with administrative needs throughout their WVU journey, which can include:
Customer service
Our customer care team serves as the initial point of contact for all faculty, staff and students reaching out on a variety of topics. The team directs individuals to resources within our “SSC Knowledgebase” to address inquiries.
The unit also serves as a liaison among faculty, staff and students to connect their inquiries with the appropriate specialist or Center of Expertise (i.e., Talent and Culture, Payroll, PCPS and Student Employment)
Workforce administration
Workforce administration provides support from timecards to leave administration concerns and employee data management
Salesforce system management
Annual Notice of Appointment process administration
Unemployment claim processing
Overlapping responsibilities
At different points in the University’s HR life cycle, the Shared Services unit provides customer service and process-based support, lending a helping hand to Talent and Culture along the way.
Examples include the following:
Front-end new hire support, which includes administrative job posting, systems entry, background check, electronic onboarding and offboarding (separations) support.
Payroll service support, which includes ongoing payroll management and timecard submission support.
Benefits election and enrollment support.
Virtual employee file management.
Contact information
For questions or to schedule an appointment, contact Talent and Culture by phone at 304-293-5700 from 8:15 a.m. to 4:45 p.m. Monday through Friday or email TalentandCulture@mail.wvu.edu. You may also visit the Office on the second floor of One Waterfront Place.
Contact Shared Services by phone at 304-293-6006 from 8:15 a.m. to 4:45 p.m. Monday through Friday or email SharedServices@mail.wvu.edu. You may also visit one of the four storefront locations in Morgantown for in-person support or chat with a Shared Services agent via the Shared Services Center Community.
Visit the Talent and Culture and Shared Services websites to learn more.