Faculty, staff and students on all campuses may be unable to log into many important services requiring WVU Login credentials from 3-7 a.m. Sunday (May 31) for important upgrades to the single sign-on system.
Services potentially affected include but are not limited to Portal; STAR and STAR-related systems, eCampus, SOLE, Virtual Private Network (VPN), MAP, Applaud, Salesforce, High Performance Computing, Kuali (WVU+kc), WVU Research Administration Portal (WRAP), WVU Hire (Taleo),Mountaineer Marketplace, MyExpenses, FTP, StarRez, bulk mailing services such as LISTSERV and Zoom meetings that require a WVU login.
During this time, you may be unable to activate WVU login accounts, change passwords or update your recovery contact information in Okta.
It’s common to see an error message when trying to log in after a system update. If you have problems once this work has been completed, try clearing your web browser history, closing your web browser and relaunching it. Rebooting your device will also clear cached pages.
If you still have problems after taking these steps, call the ITS Service Desk at 304-293-4444.