When Duo Mobile is retired Oct. 1, previous backup methods for authentication will no longer exist.
The ability to generate your own passcodes ended June 1, and after Oct. 1, you WON’T be able to call the Service Desk to get a one-time bypass code.
The Okta identity management platform doesn’t support either of these past practices because they are not secure. This means that if you lose your phone or the battery dies, the only alternative will be an enrolled backup device. This can include a spare phone, a tablet or a new hardware token.
ITS strongly recommends all faculty, staff and students consider purchasing a hardware token to minimize the risk of disruption to your work or studies during the transition to Okta Verify. You can buy these independently online or through WVU Bookstores on the Downtown, Health Sciences, Beckley and Keyser campuses. If you have trouble enrolling a token, contact the ITS Service Desk at 304-293-4444.
Please be aware the new tokens work differently than the old Duo display tokens, which generated a one-time numerical code to complete your authentication. The new hardware needs to be inserted into a computer or tapped if the device supports contactless authentication.
Like mobile apps, hardware tokens improve security by requiring something you have (a phone or token) to log in, in addition to something you know (your password). While the new hardware tokens facilitate your access to WVU services, you can also use them for many personal services, including your social media platforms and password managers like Keeper or Bitwarden.
Okta Verify is now required for all faculty, staff, students and affiliates systemwide. Authentication for hundreds of applications will continue to change from Duo to Okta through Oct. 1, so you may see either the old log-in screen or the new Okta interface when logging in to a WVU system.
Learn more about Okta, which will enhance the University’s security while reducing costs and complexity. Review these Frequently Asked Questions for additional information.
Please direct questions to the ITS Service Desk at 304-293-4444.