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Many important WVU services to be inaccessible during upcoming quarterly security update

graphic for Information Technology Services, white letters on blue background with gold diagonal

Faculty, staff and students on all University campuses will be unable to log into many important services requiring WVU Login credentials from 7 a.m. to noon Sunday (June 9) during quarterly security patching to the single sign-on system. 

Services affected will include but are not limited to Portal; STAR and STAR-related systems; eCampus; Virtual Private Network (VPN); MAP; Applaud; Salesforce; High Performance Computing; Kuali (WVU+kc); WVUHire (Taleo); Mountaineer Marketplace; MyExpenses; FTP and bulk mailing services such as LISTSERV; and Zoom meetings that require a WVU login.

The self-service site will also be unavailable, so you will be unable to claim accounts, change passwords, generate Duo codes, or update your recovery contact information during this time.

Several services that authenticate through a different system (Active Directory, ADFS) should be available, including the WVU.Encrypted, WVU.Guest and WVU.Play wireless networks; Microsoft 365 services, including Teams and Outlook; SharePoint; the 25 Live room reservation system; and the SOLE system at Health Sciences. 

College and department IT directors should be prepared to validate applications they manage after this maintenance is finished. 

It’s common to see an error message when trying to log in after a system update. If you have problems once this work has been completed, try clearing your web browser history, closing your web browser and relaunching it. Rebooting your device will also clear cached pages.

If you still have problems after taking these steps, please call the ITS Service Desk 304-293-4444.