As part of continuing efforts to improve customer service for the faculty and staff we serve, the WVU Shared Services Center is inviting members of the WVU community to our monthly Customers’ Group meeting July 28 at noon and 4 p.m.
This monthly meeting will provide the opportunity for the Shared Services team to share updates on key initiatives and hear directly from our current and future customers.
There is an established agenda each month; however, we will always allow time for your feedback on what we are doing well and opportunities for improvement.
The meeting will discuss the use of confirming orders, updates to the courtesy account process, and will promote our new introductory knowledge articles.
Rachel Hays, Director of Procure to Pay Operations, will discuss the use of confirming orders.
Caitlin Regner, Senior Project Manager, will explain the differences between Courtesy Accounts and Sponsored Accounts. Caitlin will also review how to request new accounts.
Lisa Sharpe, Executive Director, will provide an overview of the new 101 knowledge articles and share some tips on how to use these articles.
To accommodate various schedules, we are hosting the meetings at two separate times. Sessions will be held on the fourth Wednesday of each month at noon and 4 p.m.
Each meeting will be hosted via the Zoom platform.
Meeting ID: 930 7761 9502
Meeting ID: 970 1094 0338
We look forward to seeing you at the Customers’ Group meeting. In the meantime, visit the WVU Shared Services website for more information. Contact us at 304-293-6006 or SharedServices@mail.wvu.edu with any questions or if you need support.