The ITS Service Desk will close at 5 p.m. Monday and Tuesday (Nov. 23 and 24) and will remain closed Wednesday, Nov. 25 through Sunday, Nov. 29.
The ITS Service Centers, which provide weekday walk-up support in the Mountainlair and Bennett Tower until 4:30 p.m., also will close for the holiday. ITS will resume normal hours for both services Monday, Nov. 30.
Look up answers and check for outages at it.wvu.edu/help when the University is closed. You may also leave voicemail at 304-293-4444 or create tickets by emailing ITSHelp@mail.wvu.edu, but these won’t be addressed until we reopen.
Considering getting a new phone or tablet over the holiday break? Be ready to set up Duo again by printing backup codes at login.wvu.edu. Learn how to remove Duo from your old device and set up a new one with these Knowledge Base articles.
If you have an emergency while ITS is closed, contact your college or department IT manager.