As part of our continuing efforts to improve customer service for faculty and staff and help you work smarter, several WVU Shared Services storefronts officially will open tomorrow (Feb. 7).
The storefronts will provide faculty and staff a walk-up support option for accessing human resources, financial management and sponsored-project financial management services and support.
The storefronts will operate during normal business hours and will be located on:
The third floor of One Waterfront Place.
The ground floor of the Mountainlair.
The first floor of the National Research Center for Coal and Energy building.
We encourage visits to one of these locations to meet the team and get the support.
We also plan to open a storefront on the ground floor of Health Sciences South in the coming weeks. And in late spring, WVU Institute of Technology and WVU Potomac State College will begin operating Shared Services storefronts on their respective campuses.
In addition to the storefronts, you can continue to access live assistance through the Shared Services Center via phone or email Monday through Friday, from 7 a.m. to 7 p.m.:
Phone: 304-293-6006
Email: sharedservices@mail.wvu.edu
Further, you can interact with our customer care agents during normal business hours via online chat through the Salesforce case management and knowledge-base platform.
Salesforce is accessible through portal.wvu.edu or the WVU Shared Services website. Check out this quick reference guide or sign up for an upcoming training session to learn more about the Salesforce platform.
We look forward to assisting you and providing you with trusted and timely customer service for your human resources, financial management and sponsored-project financial management needs.
Visit our website to learn more about WVU Shared Services or contact us at 304-293-6006 or SharedServices@mail.wvu.edu.