As a reminder, the WVU Shared Services Center officially is open for business today (Jan. 27).
The service center is located on the third floor of One Waterfront Place and provides faculty and staff a one-stop shop for accessing human resources, financial management and sponsored-project financial management services and support.
Faculty and staff can access live assistance through the service center via phone or email Monday-Friday, from 7 a.m. to 7 p.m.:
Faculty and staff can interact with customer care agents during standard business hours via online chat through the Salesforce case management and knowledge-base platform.
Salesforce provides a 24/7 online community for faculty and staff to submit and track service requests, access frequently asked questions and share information through a digital library.
Salesforce is accessible through portal.wvu.edu or the WVU Shared Services website. Check out this quick reference guide or sign up for an upcoming training session to learn more about the Salesforce platform.
As a reminder, several of the Shared Services storefronts, which provide walk-up support for faculty and staff, will begin operating on Friday, Feb. 7. These locations include:
The third floor of One Waterfront Place.
The ground floor of the Mountainlair.
The first floor of the National Research Center for Coal and Energy building.
We also plan to open a storefront on the ground floor of Health Sciences South in the coming weeks. And in late spring, WVU Institute of Technology and WVU Potomac State College will begin operating Shared Services storefronts on their respective campuses.
In the meantime, faculty and staff at our divisional campuses can access Shared Services support via phone, email or online chat.
We look forward to assisting you and providing you with trusted and timely customer service for your human resources, financial management and sponsored-project financial management needs.