Starting Wednesday, July 30, faculty, staff and students on all campuses will need an active WVU Login account in Okta, the University’s new identity management system, to access Microsoft 365 and Google Workspace services, including Outlook and MIX email.
If you have not already done so, please immediately follow the Okta activation instructions you were previously sent. Remember that if you are a remote worker, you should first connect to the Virtual Private Network.
Everyone with an active WVU Login account should have received an email from Okta in both their primary WVU email account and at their personal recovery email address. If you don’t see the activation email in one account, check the other, along with your junk and spam folders. ITS and Okta started sending these instructions June 1. If you have deleted or cannot find the activation instructions, please contact the ITS Service Desk at 304-293-4444.
If you are a Shared User, meaning someone with dual roles at WVU and WVU Medicine, the Okta activation email was sent to your primary WVU Medicine account. Follow the instructions in that email, then go to this site reset your WVUM password to resynchronize your WVU and WVUM passwords.
WVU Login accounts are now created and managed in Okta. Between now and Oct. 1, hundreds of additional WVU applications will begin to require an Okta account, including Adobe Creative Cloud on Sunday, Aug. 3.
As they are added, the applications to which you are entitled will appear in your Okta dashboard, which you can use to launch these services after authenticating at login.wvu.edu.
For now, you will continue to use Duo for multi-factor authentication because it is still required for most WVU applications and services. However, the transition to Okta’s integrated multi-factor authentication app, Okta Verify will begin this fall, and Duo will be retired on Oct. 1.
Review the WVU Login page in the IT Help Center or these Frequently Asked Questions to learn more.