A dedicated Office of Sponsored Programs Customer Care Team and new online request form in the Research Help Center is making it easier for the WVU research community to get timely support.
When you email OSP_Help@mail.wvu.edu, you will now receive an email response with a ticket number assigned to your request.
Assigning tickets will help OSP track all pending requests, monitor open issues and any backlog and ensure accountability for the efficient processing of requests. The OSP Customer Care Team will create a ticket upon receipt of the email, so you don’t have to do anything differently.
However, if you prefer, you can access the form directly. You will need to log into the Help Center with your primary WVU email account using the gray button in the upper right corner and then authenticate with Duo.
OSP supports faculty, staff, students and sponsors throughout the different stages of funding:
Pre-Award: The process before funding is awarded, including preparing grant proposals.
Award Negotiation: The phase where terms and conditions of the funding are discussed and finalized.
Award Implementation and Management: Oversees the setup and administration of awards, ensuring everything runs smoothly from start to finish. This includes managing a variety of tasks related to awards.
The mission of the OSP Customer Care Team is to provide prompt, professional and solutions-focused support while fostering education and understanding. Through clear communication and collaborative problem-solving, we aim to empower faculty and staff with the knowledge and resources they need to navigate challenges effectively.
Our vision is to be a trusted partner and the premier resource for faculty and staff support within the OSP Department. We aim to create a seamless and empowering experience for our University community by fostering collaboration, embracing innovation and delivering exceptional service.
Direct any questions to OSP_Help@mail.wvu.edu.