In the coming weeks, a security change will be made to prevent faculty, staff, students and former students from using their WVU-issued @mail or @mix email accounts to create or maintain personal accounts on Zoom. Individuals with @hsc email accounts will not be affected at this time.
Anyone currently using @mail or @mix accounts for personal Zoom accounts will be required to either consolidate their accounts under their WVU address, change their personal account to a personal email address or terminate their personal Zoom account.
Information Technology Services will announce the date for this change to the main WVU Zoom domain once it is determined. After that date, anyone using @mail or @mix accounts for personal Zoom accounts will be prompted at sign-in to either join the WVU Zoom account or change their email address. You can defer a decision three times. After that, you must choose to join the WVU account or change the email address associated with your personal Zoom account.
If you or your unit use a paid Zoom license and choose to consolidate into the main WVU Zoom domain, you will receive a prorated credit. If instead you want the account to remain separate from the WVU Zoom domain, contact the ITS Help Desk at ITSHelp@mail.wvu.edu by Tuesday, Nov. 12.
In your email, describe how the use of your paid account differs from a standard WVU Zoom account and explain the reasons it needs to remain a separate, paid license.
Note that this option may be restricted in the future due to anticipated changes in identity-authentication requirements.
Please direct questions to ITSHelp@mail.wvu.edu.