As we begin another academic year, the WVU Facilities Management team reminds our campus community about the processes used for routine maintenance and repair requests for campus facilities.
For residence halls and University Apartments, requests should be submitted through an online work order request portal called the Facilities Service Desk.
The Health Sciences Campus will now also begin utilizing the Facilities Service Desk portal for work requests, which is a new process for this campus as the Health Sciences Facilities Management team works to synchronize its operations with the central Facilities Management team.
For Downtown and Evansdale academic buildings, requests should be submitted through building supervisors. A list of all building supervisors can be found online.
Those who encounter emergency maintenance requests on any area of campus should immediately contact the 24/7 Emergency Help Line at 304-293-HELP (304-293-4357).
Emergency maintenance requests are classified as facility needs that pose an imminent threat to life, property or security, including:
Loss of electrical power to a building, floor or room
Electrical breakers tripped
Water leaks or flooding
Clogged toilet or urinal
Clogged sink or drain line
Students locked out of a residence hall room
Fire alarm
HVAC not functioning
Loss of domestic water
Loss of chilled water
Loss of hot water
Steam leaks
Vandalism
Broken elevator down or entrapment
Doors unlocked or not working correctly
Any animal quarters calls
Smoke or abnormal smells in a facility
Abnormal equipment noises (i.e., belts squealing, bearings grinding, pipes banging, etc.)
Issues that jeopardize research
Loss of heat
Freezer not functioning or refrigerator not cool enough (Note: this does not include personal refrigerators.)
Broken windows
The Facilities Management team thanks you for your cooperation and assistance in submitting work orders.
If you have questions about this new process, contact Facilities Management at FacilitiesandServices@mail.wvu.edu or 304-293-4115.