As part of efforts to ensure we are operating as efficiently as possible, WVU Shared Services is reducing hours of operation for live phone support. Effective Monday, May 16, Customer Care agents will be available to assist faculty and staff via phone Monday through Friday from 8 a.m. to 5 p.m.
Phone support previously was offered weekdays from 7 a.m. to 7 p.m.; however, these extended hours no longer are required given the recent decline in COVID-19-related support and the low volume of support requests outside of typical working hours for most faculty and staff.
In-person support also is available from 8:15 a.m. to 4:45 p.m. at any of the WVU Shared Services Storefronts:
National Research Center for Coal and Energy (reopening soon)
Visit the WVU Shared Services website or WVU Community site for more information. Contact us at 304-293-6006 or sharedservices@mail.wvu.edu with any questions or if you need support.