Faculty, staff and students will be able to find information faster and submit requests for assistance easier when Information Technology Services replaces the software behind its self-help tool at it.wvu.edu/help on Sunday, Dec. 19.
The Help Center in Jira Service Management works more like Google, yielding quicker and more accurate results than the current system, and the look and feel of the new system are simple and streamlined.
The URLs associated with several widely used and promoted categories of information will be redirected automatically to the appropriate location in the new system:
wvucard.wvu.edu
twofactor.wvu.edu
ecampusinfo.wvu.edu
slic.wvu.edu
However, bookmarks and website links to existing Service Requests or Knowledge Base articles will break, and you will need to search for that content in the new tool. Direct questions to the ITS Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu.
Jira Service Management will improve the ability of ITS and other IT units to manage work, collaborate, and share information more efficiently, with the added benefit of lower licensing costs. Jira Service Management also offers ITS more robust features and functionality as WVU embarks on a 10-year Campus Development Plan and WVU Modernization Initiative.