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ITS seeking input on how Atlassian software products are used across the WVU system

graphic for Information Technology Services, white letters on blue background with gold diagonal

Information Technology Services seeks your input to help develop a long-term strategy for the suite of Atlassian products and their use across all University systems. ITS is implementing Jira Service Management this fall to replace the current software behind the self-help site

This may require a minor change to the way you log into Atlassian cloud products later this fall, when access will require the use WVU’s single sign-on credentials and Duo two-factor authentication. No disruption is expected. However, people with no active employee, faculty or Emeritus retiree role will lose access to the University’s cloud-based Atlassian products at that time.

When Atlassian ends support in 2024 for servers, or on-premises installations of its software, all University apps will need to move to the cloud. ITS is preparing for that requirement and hopes to collaborate with other units to ensure a seamless transition. 

Please take a few minutes to complete this survey, which aims to assess both your current and future uses. If your unit is already collaborating with ITS, you do not need to complete the survey.

Gathering information and coordinating activities across the enterprise will help identify opportunities to leverage our buying power and/or provide more functionality based on the kinds of licenses WVU purchases. Please direct any questions to Director of ITS Service Management Alan Skillings at