The deployment of MacOS Big Sur to University-owned computers will be delayed until Feb. 10 because compatibility issues with Sophos anti-virus protection have not been resolved. For this reason, we also recommend that anyone who uses a personal machine for University work delay installing Big Sur.
Direct questions to your college or department IT leader or contact the Service Desk at 304-293-4444 or ITSHelp@mail.wvu.edu. If you have already installed MacOS Big Sur on your personal machine and encountered problems, contact the ITS Service Desk for assistance at 304-293-4444.
Health Sciences Center employees or students who have issues should contact the HSC Help Desk at 304-293-3631, option 1.