As part of our efforts to improve customer service for faculty and staff and help you work smarter, theWVU Shared Services Center officially will be open for business Monday, Jan. 27.
The service center is located on the third floor of One Waterfront Place and will provide faculty and staff a one-stop shop for accessing human resources, financial management and sponsored-project financial management services and support.
Beginning next week, faculty and staff can access live assistance through the service center via phone or email Monday through Friday, from 7 a.m. to 7 p.m.:
Phone: 304.293.-6006
Email: sharedservices@mail.wvu.edu
Further, faculty and staff will be able to interact with our customer care agents during normal business hours via online chat through the Salesforce case management and knowledge-base platform.
Salesforce also will provide a 24/7 online community for faculty and staff to submit and track service requests, access frequently asked questions and share information through a digital library. Salesforce will be accessible through portal.wvu.edu or the WVU Shared Services website.
If you want to learn more about the Salesforce platform, check out this quick reference guide or sign up for an upcoming training session.
Several of the Shared Services storefronts, which will provide walk-up support for faculty and staff, will begin operating Friday, Feb. 7. These locations include:
The third floor of One Waterfront Place.
The ground floor of the Mountainlair.
The first floor of the National Research Center for Coal and Energy building.
We also plan to open a storefront on the ground floor of Health Sciences South in the coming weeks. And in late spring, WVU Institute of Technology and WVU Potomac State College will begin operating Shared Services storefronts on their respective campuses.
In the meantime, faculty and staff at our divisional campuses will be able to access Shared Services support via phone, email or online chat.
As a reminder, for technical support of WVU systems and services, faculty and staff should
continue to contact the ITS Service Desk or the HSC ITS Help Desk.
Although we are excited to begin supporting your human resources, financial management and sponsored-project financial management needs, we also recognize that Shared Services is a new way of working at the University.
We appreciate your patience and continued partnership as we work to simplify, standardize and refine our services and support model — all with the goal of providing you trusted and timely customer service.
We look forward to assisting you beginning next week. In the meantime, view our recent Campus Conversation or visit our website to learn more about WVU Shared Services. You also may contact us at SharedServices@mail.wvu.edu.