Colleagues:
I want to update you on the current status of efforts to resolve issues surrounding the delayed payroll distribution.
The University has worked diligently with both the state treasurer and auditor and representatives from the wvOASIS team on this issue. The University has resubmitted the appropriate payroll information for processing, and the resubmitted information has already been forwarded by the state treasurer to the appropriate financial institution for processing. However, given federal-based deadlines, payroll deposits will occur on Monday, Nov. 27. We do not anticipate that there will be any additional deposits to accounts prior to Monday.
We also have been working with the state treasurer and banking institutions in the hopes that the banks of our employees will waive any overdraft charges resulting from this issue. As a University, we are committed to helping our employees with any such situation.
We appreciate the efforts our state partners have made to assist our employees in resolving this situation.
While we are still investigating how the error occurred, I want to assure all employees that we will take the necessary steps and precautions to avoid any future disruptions in payroll. We will do everything we can to make sure it does not happen again.
In the meantime, if you need any assistance or have further questions, you may call 1-855-WVUNEWS (1-855-988-6397) or send an email to payrollhelp@mail.wvu.edu with information on how we can help. (NOTE: Please do not send any account numbers or other personally identifiable information – such as Social Security numbers or birthdates -- in the email.)
In closing, I want to apologize to you for this situation. It is never our intent to cause undue stress or hardship to our employees. We will work hard to make sure that such an error does not occur in the future.
Rob Alsop
Vice President for Strategic Initiatives